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National Cemetery Administration

Public Information Center - Narrative


Visibility and accessibility from the main entrance road are necessary. The Public Information Center is a visitor orientation facility and should be situated to serve the public prior to their involvement with cemetery activities and to effectively dispense information and guidance to visitors and funeral attendees. The facility must be located adjacent to the Cortege Assembly Area. It should convey an impression of permanence, be integrated with the site and utilize the regional vernacular. The buildings and outdoor spaces should be constructed of durable building materials and have finishes that require little maintenance. It should have a residential scale and a non-institutional character, while having a solid and enduring appearance.


The Public Information Center is a combination of building and sheltered plaza which serves two functions: visitor/funeral orientation and public rest rooms. The building may be occupied by cemetery staff, but would have an outside telephone reception area where cemetery visitors, funeral directors, etc., could easily contact the administration office to have their needs met or questions answered. There would be a small space where appropriate veteran and cemetery related historical items are displayed and desk or counter space for one or two cemetery staff or volunteers to assist customers. The space must have computer network capability with the Administration/Maintenance Complex. The counter must be able to be closed off when the space is not occupied. Public rest rooms would be accessible from outside. Gravesite locator information would be outside, but sheltered. Future plans include installation of a computer-based gravesite locator system for public interaction.

Visitor Parking

Visitors to the Public Information Center will park in an area adjacent to the main entrance to the building, distinctly separate from the Cortege Assembly Area.

Public Rest Rooms

The public rest rooms are part of the Public Information Center. Building materials should coordinate with the other cemetery structures and require little maintenance. The rest rooms should have durable, easy to maintain interior finishes for heavy public use. Provide separate male and female facilities. The capacity of the rest rooms, i.e., how many persons are accommodated in a specified time period, is determined on an individual project basis. Future expansion of this area is a possibility.