Thousands of patriotic citizens from around the country will honor the service and sacrifice of our nation's fallen heroes at VA national cemeteries on Memorial Day, May 26, 2014.
Ceremonies can vary from cemetery to cemetery, and may include parades, speeches, music performances, rifle volleys, bugle calls and wreath layings. Veterans Service Organizations will participate as well as active duty military members, scout groups, government officials and patriotic citizens who wish to pay their respects to those who sacrificed so much for their country.
Some cemeteries hold their observances prior to May 26. View a complete list of 2014 Memorial Day Events at VA National Cemeteries.
For the fifth time since 2001, NCA has received the highest rating in customer satisfaction for any federal agency or private corporation surveyed, according to a prestigious, independent survey of customer satisfaction.
The American Customer Satisfaction Index (ACSI) is the only uniform, national, cross-industry measure of satisfaction with the quality of goods and services available in the United States. In 1999, the federal government selected ACSI to be a standard metric for measuring citizen satisfaction. More than 100 Federal government agencies have used ACSI to measure citizen satisfaction with more than 200 services and programs. The Index was founded at the University of Michigan’s Ross School of Business and is produced by ACSI, LLC.
NCA participates in the ACSI every three years, previously in 2001, 2004, 2007 and 2010. Each time it has participated, NCA has received the top rating in the nation. For 2013, NCA achieved a customer satisfaction index of 96, 28 points above the average for federal government agencies and well above such companies as Coca-Cola, Apple Computers and the H.J. Heinz Co.
The Department of Veterans Affairs dedicated a new administration building/public information center at Quantico National Cemetery in Triangle, Va., March 26.
"This building and its surrounding configuration will provide more efficient access for our Veterans and family members," said cemetery director Steven Fezler. "It will also provide our employees with a safe, comfortable and environmentally responsible workplace."
The structure’s environmental features include recycled building materials and high-efficiency plumbing fixtures. A three-lane cortege assembly area, located adjacent to the building, will increase the efficiency of traffic flow within the cemetery.
Cutting the ribbon are (left to right) Under Secretary for Memorial Affairs Steve L. Muro; Col. Robin Gallant, Commanding Officer, Headquarters Service Battalion, Quantico Marine Corps Base; Steven Fezler, Director, Quantico National Cemetery; Sgt. Maj. Mark Byrd, Quantico Marine Corps Base Sergeant Major.
NCA created a webpage to enable funeral directors to quickly find the most pertinent information to help families plan burials and apply for VA memorial benefits. It provides information about eligibility, benefits and services, VA forms, and features four videos on casket and cremain services offered with and without military funeral honors. The videos are narrated in English and Spanish and show what a family can expect on the day of their loved-one's funeral at a VA national cemetery.
There are also quick links to download VA forms for ordering headstones and markers, the bronze medallion, the Presidential Memorial Certificate, and other benefits.