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Steve L. Muro, Under Secretary for Memorial Affairs
National Cemetery Administration
Department of Veterans Affairs
Steve L. Muro was sworn in as the Under Secretary for Memorial Affairs (USMA) on June 6, 2011, and retired from federal service on June 20, 2014. Prior to this appointment, he served as both Acting and Deputy USMA. From February 2003 through October 2008 he was Director of the Office of Field Programs. In these roles, he provided leadership and direction to agency field offices and facilities, guiding NCA through the largest expansion of the cemetery system since the Civil War. He was also instrumental in the establishment of more than a dozen state, tribal and territorial cemeteries nationwide—funded through VA’s Veterans Cemetery Grants Program—as well as NCA’s National Training Center in St. Louis.
Under Mr. Muro’s leadership, NCA amassed an unsurpassed record of achievement on the American Customer Satisfaction Index (ACSI), including attaining the highest ranking for any organization in ACSI history in 2013.
Mr. Muro began his NCA career in 1978 as an automotive mechanic at Los Angeles National Cemetery. Subsequently he held multiple positions of increasing responsibility, including directorships and assistant directorships at seven national cemeteries and Memorial Service Network V, headquartered in Oakland, California. In 2008, Mr. Muro received the Presidential Meritorious Rank Award.
He served in the U.S. Navy from 1968 to 1972, including two tours of duty in Vietnam: on board the USS Benjamin Stoddert (DDG-22) and with the Seabees of Mobile Construction Battalion TEN.