Welcome Portal For New Employees
A message from Under Secretary for Memorial Affairs Matt Quinn
Welcome to the National Cemetery Administration!
We are happy you are joining us in serving our Nation's Veterans! The National Cemetery Administration (NCA) is dedicated to honoring Veterans and their families with final resting places in national shrines and with lasting tributes that commemorate their service and sacrifice to our Nation.
You are joining an organization that has distinguished itself for its focus on Veterans and their families. In 2019 and for the seventh consecutive time, NCA was ranked first in customer satisfaction among the nation's top corporations and federal agencies in an independent survey conducted by the CFI Group using the methodology of the American Customer Satisfaction Index (ACSI). NCA's customer satisfaction index score of 97 (previous score was 96) was the highest ACSI score in either the private or public sector, reflecting high marks for the respectfulness of our staff and the trust that families have in us for the service and support we provide.
We are dedicated to supporting you in your professional journey as you begin your new position with NCA. This Welcome Portal will help you navigate through the onboarding process by following the steps outlined below.
Welcome to NCA!
The information that follows is for individuals who have already received a tentative offer of employment from the NCA HR Center.
Your supervisor will contact you about a week before you start work to answer any questions you may have and ensure you have everything you need. If you don't hear from your supervisor by that time, please contact the NCA Human Resources Center (HRC) point of contact at the specific telephone number listed in your offer letter. The general HRC telephone number is (317) 916-3660.
Before you can start work, you must complete certain actions and the required employment forms as described below. Some of these forms can be completed on the USA Staffing Onboarding site. Other forms can be completed and printed from this Welcome Portal. If you have difficulty using these sites or you have any questions or concerns, please call the NCA Human Resources Center for assistance.
By now, you should have been fingerprinted and completed the forms that you were required to submit through the USA Staffing Onboarding site. If your job requires you to pass a pre-employment physical and a drug test, you should have successfully completed them. Once all of these requirements have been successfully completed, you will receive your final offer letter from the HR Center.
You now have your final offer letter and your starting date. It's time to prepare for your new job!
Your next steps are to: 1) apply for your PIV card, the photo ID card that allows you access to VA facilities and to your computer and 2) complete any remaining employment forms, as described below.
The PIV Card is the photo ID card that you will wear in order to gain access to Government facilities, and it is also used to access a government computer. Your supervisor will advise you of the nearest VA facility that can process your PIV card and the procedures you must follow.
In order to expedite the process to create an account, access VA Information Systems and obtain equipment, supervisors are encouraged to obtain the signed "VA Privacy and Information Security Awareness and Rules of Behavior" form from their new employees. Once the new employee is on board they will be required to complete the mandatory VA Privacy and Information Security Awareness and Rules of Behavior through our Talent Management System (TMS). No training is required before employees first official start date.
Please contact the HR Specialist listed in your offer letter, if you have questions about your security forms or about your employment forms. General contact information for NCA's Human Resource Center (HRC) is:
Human Resources Center (HRC)
575 Pennsylvania Street, Suite 428
Indianapolis, IN 46204
Main Line: (317) 916-3660
FAX: (317) 822-8039