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ACSI customer satisfaction survey overall results for NCA, 2016.

For the sixth consecutive time, the Department of Veterans Affairs National Cemetery Administration (NCA) was ranked first in customer satisfaction among the nation's top corporations and federal agencies in an independent survey conducted by the CFI Group utilizing the science of the American Customer Satisfaction Index (ACSI). Read more.

 

Pre-Need Application Form

The National Cemetery Administration implemented the pre-need burial eligibility determination program to assist anyone who would like to know if they are eligible for burial in a VA national cemetery. VA is promoting pre-need eligibility determinations to encourage Veterans and their eligible family members to plan in advance to use VA burial benefits that Veterans have earned through their military service. Planning in advance for a Veteran's or loved-one's final resting place can eliminate delays and reduce stress on a family at a difficult time. Veteran families will have increased confidence that their loved ones are eligible for burial in a VA national cemetery at their time of need.
More information

 

Online Daily Burial Schedule Graphic

The National Cemetery Administration (NCA) seeks to improve its customer service and access to information regarding those being interred at any of the 135 national cemeteries. To meet the needs of Veterans, their loved ones and other community members, NCA developed an online Daily Burial Schedule. This system is accessible to anyone with a smart phone, tablet or computer with internet access. Any burials of Veterans, spouses, or other eligible family members being interred at any Veterans' cemetery scheduled using VA systems will be posted online and updated hourly.

In 2004, NCA introduced the online Nationwide Gravesite Locator. This allows someone to access information regarding the burial location of a Veteran, their spouse or eligible dependent at any time. This burial information can also be accessed at a National Cemetery from one of its gravesite locator kiosks.

Now, with the new Daily Burial Schedule (DBS), the public can search for the committal service date, time, and cemetery location before the person is interred. Users can search by cemetery, date or last name. If a search is conducted to include all cemeteries, users will need to provide a last name. The system will give the scheduled committal service date and time, the location of the cemetery, and funeral home providing services. The location of the committal shelter will be provided at the cemetery on the day of the service.

For information on scheduled burials in our national cemeteries, please go to the Daily Burial Schedule page.

 

Map of military monuments to women located in VA national cemeteries across the U.S.

Women have served in the U.S. military since the revolutionary war, and have served valiantly in America's wars and conflicts throughout our history. Although women were not formally under military command until the early part of the 20th century, they have served in various capacities, beginning with America's War of Independence. Today, women make up over 15% of the U.S. military. More than 165,000 women are enlisted and active in the armed services with over 35,000 additional women serving as officers.

Women have been a vital part of the history of the U.S. armed forces and the community of Veterans. At the National Cemetery Administration, we honor the women who served in or with the U.S. armed forces with monuments and memorials. These monuments are located in VA national cemeteries across the United States.

Military Monuments To Women Infographic

 

The medallion is available in three sizes: Large, Medium and Small.

VA offers an application form specific to the medallion. The form is labeled 40-1330M and can be downloaded from the following link: http://www.va.gov/vaforms/va/pdf/VA40-1330M.pdf.

The medallion is furnished in lieu of a traditional government headstone or grave marker to those Veterans who served on or after Apr. 6 1917, and whose grave in a private cemetery is marked with a privately purchased headstone or marker. The medallion is available in three sizes: Large (6-3/8"W x 4-3/4"H x 1/2"D), Medium (3-3/4"W x 2-7/8"H x 1/4"D) and Small (2"W x 1-1/2"H x 1/3"D). Each medallion is inscribed with the word "VETERAN" across the top and the branch of service at the bottom. Once a claim for a medallion is received and approved, VA will mail the medallion along with a kit that will allow the family or the staff of a private cemetery to affix the device to a headstone, grave marker, mausoleum or columbarium niche cover.

 

VA provides a burial flag to next-of-kin of deceased eligible Veterans.

A United States flag is provided, at no cost, to drape the casket or accompany the urn of a deceased Veteran who served honorably in the U.S. Armed Forces. It is furnished to honor the memory of a Veteran's military service to his or her country. VA will furnish a burial flag for memorialization for each other than dishonorably discharged:

  • Veteran who served during wartime
  • Veteran who died on active duty after May 27, 1941
  • Veteran who served after January 31, 1955
  • Peacetime Veteran who was discharged or released before June 27, 1950 after serving at least one enlistment, or for a disability incurred or aggravated in line of duty
  • Certain persons who served in the organized military forces of the Commonwealth of the Philippines while in service of the U.S. Armed forces and who died on or after April 25, 1951
  • Certain former members of the Selected Reserves

Generally, the flag is given to the next-of-kin, as a keepsake, after its use during the funeral service. When there is no next-of-kin, VA will furnish the flag to a friend making request for it. For those VA national cemeteries with an Avenue of Flags, families of Veterans buried in these national cemeteries may donate the burial flags of their loved ones to be flown on patriotic holidays.

You may apply for the flag by completing VA Form 27-2008, Application for United States Flag for Burial Purposes. You may get a flag at any VA regional office or most U.S. Post Offices. Generally, the funeral director will help you obtain the flag.

 

U.S. Coast Guardsmen participate in a Missing In America Project ceremony at Quantico National Cemetery in Triangle, Virginia, June 2013.

The U.S. Department of Veterans Affairs (VA) works with Veteran service groups, funeral industry partners, public administrators and other concerned citizens to ensure the dignified burial of unclaimed Veterans. "Unclaimed Veterans" are defined as those who die with no next of kin to claim their remains and insufficient funds to cover burial expenses.

In addition to burial benefits already provided for deceased, "Unclaimed Veterans," VA will reimburse for the purchase of a casket or urn used to inter these Veterans in a VA national cemetery. VA will also process retroactive reimbursements in accordance with applicable regulations.

 

Sample of Presidential Memorial Certificate.

The Presidential Memorial Certificate (PMC) is an engraved paper certificate, signed by the current President, to honor the memory of deceased Veterans who were discharged under conditions other than dishonorable.

The Department of Veterans Affairs (VA) administers the PMC program by preparing the certificates which bear the current President's signature expressing the country's grateful recognition of the Veteran's service in the United States Armed Forces. Eligible recipients include the next of kin and loved ones. More than one certificate may be provided.

Eligible recipients, or someone acting on their behalf, may apply for a PMC in person at any VA regional office or by U.S. mail or toll-free fax. Requests cannot be sent via email. Please be sure to enclose a copy of the Veteran's discharge and death certificate to verify eligibility, as we cannot process any request without proof of qualifying military service. Please submit copies only, as we will not return original documents.

Use VA Form 40-0247 to order the PMC.