VLM FAQ & Customer Support - National Cemetery Administration
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National Cemetery Administration

 

VLM FAQ & Customer Support

VLM Customer Support

A VLM Customer Support representative for the Veterans Legacy Memorial website is available Monday to Friday (excluding Federal Holidays) from 8:00 a.m. – 5:00 p.m. Central Time at 1-866-245-1490. Or you can email VLM Customer Support and someone will get back to you within 24 business hours.

1. What is the Veterans Legacy Memorial (VLM)?

2. Which Veterans are in VLM? Where is my Veteran?

3. What about the Spouse of a Veteran or other family member who is buried in an NCA cemetery?

4. How do I find my Veteran?

5. How do I use VLM?

6. What should I do if the information that comes up in a search is incomplete or inaccurate?

7. How can my school / organization / military unit / non-profit / company etc. contribute to this project?

8. Where does the Veteran's information come from? How is it being stored? Who has access to it?

9. How can I learn about burial and memorial benefits provided by VA and NCA?


1. What is the Veterans Legacy Memorial (VLM)?

The Veterans Legacy Memorial (VLM) is an online memorial space managed by the National Cemetery Administration (NCA) of the U.S. Department of Veterans Affairs (VA). NCA manages 155 national cemeteries as shrine spaces to honor our Nation's Veterans and provides grants to more than 120 tribal, state, and territory Veteran cemeteries. VLM extends the memorialization of more than 4.3 million Veterans interred in these cemeteries to a digitally accessible environment, by providing a memorial page for each Veteran.

2. Which Veterans are in VLM? Where is my Veteran?

Currently, VLM offers a digital memorial space for Veterans memorialized in VA National Cemeteries and most of the 120+ VA grant-funded tribal, state and territory Veteran cemeteries.

NCA manages most national cemeteries, but not all. If you are looking for a Veteran or servicemember interred at Arlington National Cemetery, please visit https://www.arlingtoncemetery.mil. If you are looking for a servicemember interred in a cemetery managed by the American Battle Monuments Commission, please visit https://www.abmc.gov. To find information about the final resting place of Veterans interred in Veteran cemeteries managed by the National Park Service, state governments, or tribal governments, please visit https://gravelocator.cem.va.gov.

3. What about the Spouse of a Veteran or other family member who is buried in an NCA cemetery?

VLM only contains profile pages for Veterans, although headstone and marker images and user-submitted content displayed on their pages may include spouse or family member information.

4. How do I find my Veteran?

In the search window, please type in a last name. Even a partial spelling with at least three letters will yield search results. Adding the cemetery name or war period may help narrow the search results.

If you have more specific information about your Veteran, please try the Advanced Search function. You can click on "add filter" to introduce additional search criteria, such as branch of service, rank, decoration, etc.

5. How do I use VLM?

You can use VLM as a "Member" by logging in with (or creating) a secure ID.me account using the Login button at the top right corner of the VLM menu bar. As a Member, you can submit content to VLM pages without entering your name and email address each time. You can use VLM as a "Visitor" without logging in, but each time you submit content, you'll be required to enter your name and email address. As a Visitor, you also cannot "like" other user's Tributes.

For more information on how to use VLM as a Member or Visitor, please review the How To Use VLM videos or the VLM User Guide.

6. What should I do if the information that comes up in a search is incomplete or inaccurate?

Unfortunately, there may be a mistake in a Veteran's profile. For historic Veterans, this can be due to manual entry from old records; for Veterans of other periods, this can be due to an error in a form submitted to NCA. Whatever the reason, we want to make it right, and we may need your help.

For some historic Veterans, the profile may be incomplete. Each Veteran's profile reflects what we do know about the Veteran. For example, it is not uncommon for a Civil War soldier's profile to have only a last name and year of death. Times were different, and that may have been all that was known.

Not all VLM profile pages feature headstone/marker photos or maps at this time. NCA is still gathering this data from cemeteries for previous interments, and new interment photos and maps will populate only after the headstone/marker is in place.

If you believe that you have found an error, please click here for VLM Customer Support. Each case is different, but NCA team members will work to correct the Veteran's record if needed. Errors are rare, but our goal is to have none.

7. How can my school / organization / military unit / non-profit / company etc. contribute to this project?

NCA's Veterans Legacy Program (VLP) works with schools, universities, non-profit groups, and any organization who wants to share our mission to tell Veterans' stories. Please visit the VLP pages or email Veterans Legacy Program. We are always looking for new partners.

8. Where does the Veteran's information come from? How is it being stored? Who has access to it?

All Veteran information displayed on VLM comes from NCA's publicly available records. What you see in a Veteran's profile is the same information on that Veteran's headstone (name, year of birth, year of passing, branch of service, rank, and decorations). VLM is, in many ways, a digital national cemetery.

VLM is a site designed by VA's National Cemetery Administration with high security standards; and is stored in a secure, VA-controlled environment.

NCA has taken every safeguard to prevent any commercial use of Veteran data, and commercial activity on VLM is prohibited. VLM is for the Veteran community and for those who want to join us in memorializing America's Veterans.

9. How can I learn about burial and memorial benefits provided by VA and NCA?

Please visit https://www.va.gov/burials-memorials/ to learn more about Burial and Memorial Benefits.

VLM Featured Veteran

Arley Leroy Mundt
US Army Air Corps, SGT
Photo of Featured Veteran from the Veterans Legacy Memorial (VLM): Arley Leroy Mundt, US Army Air Corps, SGT Memorial Page

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